Appointments & Policies

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Everything you need to know before your appointment — clear policies, easy booking, and a team ready to welcome you.

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Book your appointment online — choose your service, pick a time that works for you, and we'll take care of the rest. Prefer to call? We're happy to help over the phone.

Appointments

  • All services are by appointment only. Walk-ins are welcome based on availability but cannot be guaranteed.
  • Please arrive 5–10 minutes before your scheduled appointment time to allow for a brief consultation.
  • Late arrivals of more than 15 minutes may result in a shortened service or rescheduling to respect the next client's time.

Cancellations & No-Shows

  • We kindly ask for at least 48 hours' notice to cancel or reschedule your appointment.
  • Cancellations with less than 48 hours' notice may result in a cancellation fee of up to 50% of the scheduled service.
  • No-shows without notice will be charged 100% of the scheduled service and may require a deposit for future bookings.

Deposits

  • A deposit is required to secure appointments for color services, keratin treatments, and hair extensions.
  • Deposits are applied toward the total cost of your service and are non-refundable in the event of a no-show or late cancellation.
  • Deposits may be transferred once to a rescheduled appointment with at least 48 hours' notice.

Services & Pricing

  • All prices listed are starting prices. Final pricing may vary based on hair length, density, and the complexity of the service.
  • A complimentary consultation is offered for color corrections, extensions, and any service requiring a custom quote.
  • All prices are all-inclusive — taxes, professional products, consumable materials, professional equipment, and stylist time are included.

Children & Guests

  • For the comfort and safety of all clients, we ask that children not receiving services remain supervised at all times.
  • We love our little clients! Children's services are available — please mention this when booking.

Health & Safety

  • Please reschedule your appointment if you are feeling unwell. We will waive the cancellation fee for illness-related cancellations.
  • A patch test is required at least 48 hours before any chemical color service for first-time color clients.

Questions? We're here.

If you have any questions about our policies or need help booking, don't hesitate to reach out. We're happy to help in English or Spanish.

Call 352-877-20152606 SW 19th Avenue Rd, Unit 200, Studio 4 · Ocala, FL 34471

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Hair Salon Care Xpert

Xpert hands for every texture. Color expertise, Dominican technique, and care that honors your hair.

We speak English & Spanish · Hablamos inglés y español

2606 SW 19th Avenue Rd, Ste 200, Studio 4 · Ocala, FL 34471

352-877-2015
By appointment in Ocala · Walk-ins call ahead
Open 7 days · Mon–Sat: 7 AM – 8 PM · Sun: 12 PM – 4 PM · Appointments & walk-ins — call ahead
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Precision color · Texture expertise · Personal care